Return Policy

Consumer Guarantees Act 1993
The Consumer Guarantees Act sets out minimum standards for the products we sell.  We will repair or replace any product in accordance with the Act if that product is faulty or otherwise fails to meet the standards imposed by the Act.
If for any reason a replacement or repair cannot be done then a refund will be processed. 
Fair Trading Act 1986
The Fair Trading Act is designed to protect customers from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing, where the product was made, where the product is from, the meeting of New Zealand safety standards, the availability of products in store and the sales techniques used.
Returning Defective Products
Products must be returned and inspected with proof of purchase before we will provide any repair, replacement or refund.
Subject to the provisions of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, we may repair, replace or refund any product that does not meet the standards set out in those Acts.
Any refund will be credited to the card used to purchase the product.
If you return a product that is not defective and complies with the Consumer Guarantees Act 1993:
a.  The product will be returned to you at your expense and upon your payment of further shipping fees.
b.  The product will be disposed of after 30 days from receipt if we are not provided with further shipping fees and a return shipping address.
Our Contact Details
In order to return a product, please contact us with your name, reference number and a summary of the issue to We’ll then be in touch within two business days to arrange for the return of any product in accordance with this Returns & Refunds Policy.
These general terms and conditions of use (“Terms of Use”) apply to all users of this website.  In the future, these Terms of Use may be different so we recommend that you read these Terms of Use carefully each time you agree to them.