Shipping Policy & Timeframes
Shipping Time Frame
There are items at our showroom which you can pickup immediately. Please call us if anything needed urgently.
Small Items upto 5kg: (Doesn't include Furniture & Appliances)
3-6 working days for non-rural Address
4-8 working days for rural address
Furniture and Appliances Delivery Time Frame:
5-10 working days for Non Rural
7-11 working days for Rural
Delays may occur during peak times i.e. Christmas, Public Holidays, etc. If order has been placed on weekend or on public holidays it will be dispatched on next working day.
All orders are shipped with registered tracking.
We accept P.O. Box address for delivery
Undeliverable address & returned items:
If an order is returned back to our warehouse for any reason such as an undeliverable address provided, Online8 reserves the right to charge any additional costs to the buyer for re-delivering the order.
Damaged and Missing Parcels
If you receive a damaged parcel or the tracking shows delivered while you haven't received the parcel please contact us, we can send a replacement or can lodge an inquiry for you.
In case of damaged item, receiver should check the parcel thoroughly before signing the consignment. We reserve the right to decline replacement/refund if consignment signed as “good order” at the time of delivery.
Receiver can also decline delivery if courier driver insist to sign it before checking the damage. In this case, please report back to us and we will complain for that driver to courier management.
Yes, Please ask us charges before placing an order. We will advise you combine shipping according to your address & required items. (Larger items may incur extra charges)
Deliveries to Chatham Islands, Stewart Island, Great Barrier Island, Waiheke Island or any other island may attract additional fees. Contact Us for more information.