Our Customer Service Team is ready to answer your questions.
Call: 09-278-8881
Text: 027-347-0193
Email: info@online8.co.nz
Showroom Hours:
Monday to Saturday
10am to 4pm
(Public Holidays and Christmas Holidays Varies)
Consumer Guarantees Act 1993
The Consumer Guarantees Act sets out minimum standards for the products we sell. We will repair or replace any product in accordance with the Act if that product is faulty or otherwise fails to meet the standards imposed by the Act.
If for any reason a replacement or repair cannot be done then a refund will be processed.
Fair Trading Act 1986
The Fair Trading Act is designed to protect customers from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing, where the product was made, where the product is from, the meeting of New Zealand safety standards, the availability of products in store and the sales techniques used.
Returning Defective Products
Products must be returned and inspected with proof of purchase before we will provide any repair, replacement or refund.
Subject to the provisions of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, we may repair, replace or refund any product that does not meet the standards set out in those Acts.
Any refund will be credited to the card used to purchase the product.
If you return a product that is not defective and complies with the Consumer Guarantees Act 1993:
a. The product will be returned to you at your expense and upon your payment of further shipping fees.
b. The product will be disposed of after 30 days from receipt if we are not provided with further shipping fees and a return shipping address.
Our Contact Details
In order to return a product, please contact us with your name, reference number and a summary of the issue to info@online8.co.nz. We’ll then be in touch within two business days to arrange for the return of any product in accordance with this Returns & Refunds Policy.
General
These general terms and conditions of use (“Terms of Use”) apply to all users of this website. In the future, these Terms of Use may be different so we recommend that you read these Terms of Use carefully each time you agree to them.
⚡️ Launching $99 Nationwide Depot Pickup: Faster Furniture Shipping, Cheaper for You!
Since launching in January 2020 in Auckland, New Zealand, Online8 has proudly offered home delivery across New Zealand. Now, we are excited to introduce a brand new, cost-effective way to get your furniture faster: $99 Furniture Shipping Nationwide for Depot Pickup.
This new option is designed specifically to give you more savings and quicker access to your new furniture!
Here’s How You Save Big with Depot Pickup:
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💰 Massive Savings: Lock in nationwide shipping for a flat rate of just $99 on all bulky furniture orders. By choosing to collect your order from a transport depot, you cut down on the final delivery costs associated with residential drop-offs.
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🚀 Quicker Collection: Depot Pickup bypasses the complex scheduling required for residential delivery, often allowing you to collect your order days sooner. It’s the fastest way to get your Online8 furniture outside of our Auckland showroom.
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🗺 Nationwide Accessibility: We are making our full range of well-designed home furnishings accessible across Aotearoa. Your order will be shipped to a convenient depot location near you, ready for collection.
Our Transport Partners
Your orders will be safely transported and made available for pickup at depot locations managed by our reliable partners: Mainfreight, Conroy Removals, and Kiwi Express Movers.
Take advantage of our $99 Nationwide Shipping special offer - Only when you Pick-Up from your nearest Mainfreight Depot.
You have three convenient ways to shop and receive your Online8 order:
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In-Store Pick-Up: Visit our store at 29 Charles Street, Papatoetoe.
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Home Delivery: Get your furniture delivered right to your door. Standard charges apply.
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Pick Up Point Collection: Collect your order from one of the Depot nearest to you.
Online8 Operations Manager, Nanjeeta, is confident this new system will better serve customers: “We’ve been doing home deliveries since 2020, but this new Depot Pickup option is a game-changer for speed and cost. We’ve worked with our transport partners to create a simple $99 flat rate so our customers can save money and start enjoying their new furniture sooner.”
Continuing Home Delivery - Standard Charges Apply
Don't worry—if you still prefer the convenience, our traditional home delivery service (with support from Conroy Removals and Mainfreight) remains available, and small items will continue to be delivered by various courier companies.
